Reseller guide
Welcome to our reseller guide!
This reseller guide serves as a resource for understanding the application process of becoming a partner of AOKE Europe.
Furthermore, it will serve as a resource for understanding how to utilize our website and where/how to access our product information.
Whether you are an existing partner or applicant, this guide will help you through every step of the way.
Become a partner of AOKE Europe
Why would I want to become a partner of AOKE Europe?
Becoming a partner of AOKE Europe comes with a lot of benefits. Click here to see some of the benefits.
Why do I need a reseller account?
By creating a reseller account, you will be able to order products from our site, view product information, access product-related documents, receive invoices, and much more.
Creating a reseller account
If you want to become a partner of AOKE Europe, the first step is to create a reseller account on our website.
Fill in your personal information and some details about your company.
After submission, we will evaluate your account and may request more information if necessary.
Once all information is verified, we will approve your account, and you will receive a confirmation email.
Website navigation
How do I place an order?
To place an order, navigate to your desired product(s) in our extensive range of products.
On the product page, select the desired color, quantity, and other attributes, then click "Add to cart."
After adding products to your cart, click the cart icon at the top right and select "Proceed to checkout."
Set your shipping address, select a shipping method, and choose your payment method. Finally, click "Place order" to complete your purchase.
How do I submit a warranty claim?
Before submitting a warranty claim, please ensure you troubleshoot first, as 90% of warranty claims are resolved through troubleshooting.
If troubleshooting doesn’t work, you can submit a warranty claim here.
NOTE: Please make sure to upload at least one photo and one video to help us identify the issue and resolve your claim as quickly as possible.
Where can I find the latest news regarding AOKE Europe?
Stay updated with our latest news by regularly visiting our news and exhibitions pages.
You can also follow us on our social media pages:
Accessing product information
Where can I find product information?
For all of our products, we offer renders, certificates, assembly instructions, environmental information, packaging details, and more.
There are multiple ways to access this information, including the product page, the e-catalogue, and the marketing package.
E-catalogue
Head over to the E-catalogue tab, then press “Download Catalogue 2024”.
Once you have opened the E-catalogue, navigate to your desired product.
Here you will be able to find general product information.
If you scroll down further to page 151, you will find more specific product information as well as technical drawings, starting from page 153.
Summarized, here you will find the following information:
- general product information
- packaging specifications
- technical drawings
Marketing package
We have an online marketing package available on request for our partners which contains:
- high quality renders and/or pictures
- assembly instructions
- handset instructions
- assembly video’s
- handset instruction video’s
- certificates
- environmental information sheets
- technical drawings
If you would like to get access to this marketing package, please contact us by e-mail at [email protected]
Product sheets
For each individual product, there is a dedicated product sheet.
You can find this product sheet generator at the top of the product page. Simply press the “Product sheet” button and you will be redirected.
This product sheet contains:
- renders
- general product information