Frequently asked questions

Before you can place an order on our website, you must first apply for a reseller account. After your account has been approved you can start placing orders. For the full guide, please see our reseller guide on our website.

If you have placed an order on our website which has not been confirmed yet, please contact us at [email protected] to modify your order.If your order has already been confirmed, it could still be possible to modify your order but this is not guaranteed. Please contact us immediately!

We offer discounts for most of our products when purchased in large quantities, you will be able to see the exact quantities and their corresponding discounts on the product page of the desired product. You can also contact us to request the pricelist (PDF) which includes all the quantity discount columns. NOTE: To view the exact quantities and corresponding discount, you must login with your reseller account first. Don’t have a reseller account yet? Create it here.

After you have placed an order on our site, we will first manually review your order to check if there are no issues and possibly ask you to provide more information. After your order has been approved, you will receive a pro-forma invoice by e-mail.

Most of our products are certified, you can find the certificates for the desired product under the “downloads” tab on the product page.

We understand that is important to test the quality of a product before ordering. If you would like to order a sample product to get a feel of the quality, please contact us at [email protected]

We always strive to provide our partners with products that meet their requirements. If you would like to make a custom product please contact us at [email protected] to explore the possibilities.

Most of our products are produced by our factory in China, There is also a small number of products in our product range that are produced by other suppliers. These products mostly concern accessories, chairs and table tops.

Yes it is possible to order replacement parts, please contact us at [email protected], or fill out or warranty form.

We take great care in ensuring that your products reach you in perfect condition. We therefore carefully package all your products in carton and place them on sturdy pallets. For more information regarding the packaging of your shipment please contact [email protected]

If you have received the wrong product(s) by accident, please contact [email protected] and we will resolve your issue.

If your product was damaged upon arrival, please take a picture immediately and file a warranty claim.

Our prices in the price list are based on Ex Works conditions, this means that the transport costs are not included in the price of our products. The transport costs will be calculated afterwards.

After you have placed an order on our site and have chosen the desired shipping method, we will first check your order to see if there are any issues with your order. After we have confirmed your order you will receive a pro-forma invoice, and after you have completed the payment, the shipment will be booked and you will receive a track and trace code. NOTE: this does not apply for all carriers, it also does not apply if you have chosen shipping on your own initiative (EXW).

Our products can be shipped to all countries in the European continent, namely: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), Vatican City (Holy See).

We use different transport companies depending on your location. We always make sure that the transport costs are as low as possible, by comparing prices of our logistics partners. We mostly use Ziegler, DSV, and Beijer.

Yes, If you rather arrange your own carrier, please select “Pick-up order” at the checkout page.

We always strive to deliver your products as soon as possible. The lead time can depend on your location and the total number of pallets to be delivered. We work with several carriers to make sure we always provide the fastest and most cost-effective shipping option. Normally our carriers are able to ship to any destination in Europe, within 5-7 working days from the day of the pick-up at our warehouse.

At AOKE Europe we offer a 5 year warranty period on most of our products. If you want to check the warranty period for a specific product, go to the product page of the product in question and navigate to “product description”. Here you will be able to find the warranty period for the specific product.

Due to the strategic location of our European warehouse, we are able to resolve warranty claims very quickly. We have a large stock of spare parts and products in our warehouse, which can be shipped with parcel services to ensure your issue is resolved as quickly as possible. To issue a warranty claim please fill out our warranty form.

We believe it is important to distribute our products throughout Europe in a responsible manner. We therefore sell our products to a selected group of resellers. Do you, as an end user, want to buy one of our products? Add the desired products to the quote on our website and we will put you in touch with your local reseller.

AOKE Europe distinguishes itself by providing high-quality ergonomic office furniture, exceptional customer and after-sales support, and rapid shipping times. We normally ship products within 5 working days throughout Europe. This, due to our large warehouse of > 5.500 square meters. Due to the size of our warehouse we are able to keep a large stock of our most popular products. We combine all these benefits with a very competitive price point, ensuring our resellers can focus on selling the products. Would you like to know more about our USP’s? Take a look at our reseller page.

In addition to our large warehouse, we have an extensive showroom packed with our latest and most popular innovations regarding ergonomic office furniture. Want to make an appointment? Contact us at [email protected]

Our resellers are located all throughout Europe, it is therefore very likely that there is a distributor available in your country. You can check if there is a distributor available in your country here or become a distributor here.