Troubleshooting
Welcome to our troubleshooting page!
This troubleshooting page is designed to provide you with all the necessary information to solve any issues with your height adjustable frame.
If the manual of the product in question does not provide an immediate solution, please follow this guide.
Determine your handset
How do I know which handset model I have?
For our different products, we use different types of handsets. You must first identify the handset that you have before proceeding.
It is important to first understand the setting options that are available for each type of handset. We therefore recommend that you first read the manual of the handset in question.
Below you will find all of our handsets along with the manual and the error code list for your handset.
NOTE: In order to view these documents, you have to be logged in to your reseller account
Choose your handset
WP-H74T
Below you can find the instruction manual and error code list for the WP-H74T handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
WP-H75T
Below you can find the instruction manual and error code list for the WP-H74T handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
WP-H76
Below you can find the instruction manual and error code list for the WP-H76 handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
WP-H78
Below you can find the instruction manual and error code list for the WP-H78 handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
WP-H37
Below you can find the instruction manual and error code list for the WP-H37 handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
WP-H73
Below you can find the instruction manual and error code list for the WP-H73 handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
WP-H34
Below you can find the instruction manual and error code list for the WP-H34 handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
TDH18P
Below you can find the instruction manual and error code list for the TDH18P handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
TDH6
Below you can find the instruction manual and error code list for the TDH6 handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
WP-H01
Below you can find the instruction manual and error code list for the WP-H01 handset.
If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.
If the handset displays an error code, please see the error code list below.
My issue has not been solved
What now?
We hope that the issue with your product has been resolved by using the provided instruction manual and error code list.
If your issue has not been resolved, please contact us by sending a photo and video of the specific problem to [email protected]
We will come back to you with a solution as soon as possible!