Troubleshooting

Welcome to our troubleshooting page!

This troubleshooting page is designed to provide you with all the necessary information to solve any issues with your height adjustable frame.

If the manual of the product in question does not provide an immediate solution, please follow this guide.


Determine your handset Choose your handset My issue has not been solved

Determine your handset

How do I know which handset model I have?

For our different products, we use different types of handsets. You must first identify the handset that you have before proceeding.

It is important to first understand the setting options that are available for each type of handset. We therefore recommend that you first read the manual of the handset in question.

Below you will find all of our handsets along with the manual and the error code list for your handset.

NOTE: In order to view these documents, you have to be logged in to your reseller account

Choose your handset

WP-H74T

WP-H74T

Below you can find the instruction manual and error code list for the WP-H74T handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Error codes
pdf
(Size: 35.3 KB)
Instructions

WP-H75T

WP-H75T

Below you can find the instruction manual and error code list for the WP-H74T handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Error codes
pdf
(Size: 35.3 KB)
Instructions

WP-H76

WP-H76

Below you can find the instruction manual and error code list for the WP-H76 handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Error codes
Instructions

WP-H78

WP-H78

Below you can find the instruction manual and error code list for the WP-H78 handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Instructions

WP-H37

WP-H37

Below you can find the instruction manual and error code list for the WP-H37 handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Error codes
Instructions

WP-H73

WP-H73

Below you can find the instruction manual and error code list for the WP-H73 handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Instructions

WP-H34

WP-H34

Below you can find the instruction manual and error code list for the WP-H34 handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Instructions

TDH18P

TDH18P

Below you can find the instruction manual and error code list for the TDH18P handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Error codes
pdf
(Size: 48.6 KB)
Instructions

TDH6

TDH6

Below you can find the instruction manual and error code list for the TDH6 handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Error codes
pdf
(Size: 52.3 KB)
Instructions

WP-H01

WP-H01

Below you can find the instruction manual and error code list for the WP-H01 handset.

If you do not know why your frame is not functioning properly, please perform a hard reset.
You can find the steps on how to perform a hard reset in the instruction manual below.

If the handset displays an error code, please see the error code list below.

Download Links:

Error codes
pdf
(Size: 117.4 KB)
Instructions

My issue has not been solved

What now?

We hope that the issue with your product has been resolved by using the provided instruction manual and error code list.

If your issue has not been resolved, please contact us by sending a photo and video of the specific problem to [email protected]

We will come back to you with a solution as soon as possible!

AOKE Europe

After successfully enhancing working conditions in Asia for a span of more than four years, AOKE made its foray into Europe in 2016, with the mission of advancing healthy office environments on a global scale. Equipped with an extensive catalog comprising linear actuators, lifting columns, height-adjustable desks, and an array of ergonomic accessories, our primary objective is to improve employee productivity while reducing health-related risks. Operating from our state-of-the-art distribution center located in the picturesque southern region of the Netherlands, we efficiently and precisely serve numerous suppliers all throughout Europe.

Our commitment to promoting well-being in workplaces goes beyond merely supplying high-quality office equipment. We collaborate with businesses to tailor solutions that align with their specific needs, ensuring a seamless integration of ergonomic principles into their workspaces. With a keen focus on innovation, sustainability, and customer satisfaction, AOKE continually strives to redefine the standards of workplace comfort and efficiency.

Our journey, which began in Asia, has now expanded across continents, and we look forward to partnering with even more organizations, fostering healthier, more productive work environments worldwide.

Do you have any questions?
Be sure to ask us!